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August 17, 2010

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Mark cheng

HI, do you guys ship oversea(Taiwan)?

DJ

For anyone who is having a hard time to contact them, here is their phone number, I hope this one helps

DRO concepts support number:

877-868-6515*

*I found this in their twitter site.

DRO Concepts

Hi everyone,

We sincerely apologize for the inconvenience. We have realized that there was a glitch in the system due to which many of you may not have been receiving the notification or replies we have made to emails sent to us earlier. So you may have had an impression as if we were not responding. We truly apologize for the inconvenience. We take customer support very seriously and are working hard to improve. We actually have just setup a brand new helpdesk ticket system with Zendesk to improve our customer care and increase our organization.

If you have any questions at all please contact us at support@droconcepts.com

Ubaldo Ojeda

Order an iphone 4s case on 10/7/11 and nearly a month later have not received. Can someone please contact me I have emailed support 3 times and called with no response.

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