Never fear... UPS is here!

In our continuing effort to improve we have switched over to UPS for all of our shipping.   We are confident that our new relationship with UPS will provide our customers and business partners the best shipping options available all while still being affordable. 

We want to say thanks to everyone who has helped us with this transition and we are looking forward to the future.

Thanks for reading,
-DRO

Comments

[oj]

Hi -

I purchased your carbon fiber iPhone 3G case a few months back and i think its a beautiful looking case.

The only problem i had was that there was a slight separation on the side seams towards the top of the case. i figured that was normal in order to slide the phone in since the case is so snug. My phone does not jiggle around at all as i've read in some other people's complaints. the phone does slide up and down sometimes from the force of plugging in the adapter or from pressing the power button but that does not bother me so much.

What is starting to bother me is that the gloss is starting to crack/chip along the seam of the case where the front and back pieces meet. Is this normal? Do you have any guarantees to replace or fix the case for a problem like this? Is the glossy finish actually holding the two pieces together? I'm worried about the pieces separating over time and then i'm out a $90 iphone case.

On a side note, i have not taken the case off my iphone once since i got it. this was supposed to be a permanent case for me and i did not want to wear out the case or damage my iphone by constantly removing it from and inserting it back into the case.

thanks.

[DRO Concepts]

Hi OJ,

We certainly will warranty your case. Being one of our early customers we definetly approciate your business and feedback. We are always trying to make our cases better in everyway. We are trying to take all of our customers feedback and make slight tweaks when possible. We have significantly improved our bonding process to almost completely eliminate the early gapping And clearcoat chipping issues.

Thanks again for the feedback and input. Please contact our customer care at dro@droconcepts.com to file your warranty claim.

Hope everyone has a great weekend and enjoys the Superbowl!

DRO via iPhone 3G

[oj]

thank you very much for the prompt response! i will send an email shortly.